faq

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FAQ

 

Got Questions? We’ve Got Answers!

How do I register with BBBMarkets?

Registering with BBBMarkets is simple, free, and takes only minutes:
1. Click on “Open Account” on the homepage or on “Registration” at the footer menu.
2. Fill in your details on the form provided.
3. Submit the form.
4. You will receive a welcome Email with a verification link. Click it.
5. Welcome to BBBMarkets! You will be directed to the homepage where you can log in, fund your account, watch tutorial & trading videos, and experience the exciting world of Forex , CFD.

I need help or am having problems registering with BBBMarkets, what can I do?

Contact our support team who will be happy to assist you in the registration process. You can reach us via online live chat on the homepage, Email us at [email protected]

Is there a registration fee?

No. Registering an account with BBBMARKETS is absolutely FREE.

Do I have to deposit money in order to register with BBBMARKETS?

Registering with BBBMARKETS is 100% FREE and takes only minutes. However, when you begin to trade you need to make an investment in order to open trades. When you register with BBBMARKETS you will receive your very own BBBMARKETS account complete with private username and password.  You can log in to get better acquainted with the BBBMARKETS trading platform and the world of Forex , CFD. 

In addition, as a registered member of BBBMARKETS, you are entitled to a Software Platform Walkthrough with an account manager as well as 1-on-1 Personal Coaching with a financial trading professional.

Are payouts taxable?

BBBMARKETS customers are responsible to determine their own taxation liabilities as they pertain to their own country of residence. For more information, please consult our general Terms and Conditions.

What currency can I use to trade with at BBBMARKETS?

You can fund your trading account with either Euros (EUR) or Pound Sterling’s (GBP).  Once you select a currency for your account type all of your trading activity will be calculated in this currency type.

*Please note that you cannot change your currency selection after registration.  However, if you make a deposit in a different currency than the one you selected, BBBMARKETS will convert your funds at market rate without any fees or commissions.

How secure is trading with BBBMARKETS?

BBBMARKETS uses advanced SSL (Secure Sockets Layer) technology, the same employed by international banks and other financial institutions to ensure the privacy and security of your trader account and funds and protects all transactions made across the BBBMARKETS platform. 

What is an Underlying Asset?

Underlying assets are any tradable products upon which a financial market can be based.  Assets which are traded through financial markets include currency pairs (e.g. Euro/Dollar, Dollar/Pound), commodities (e.g. gold, oil, coffee), stocks (e.g. Google, Coca Cola, Nike), stock indices (e.g. Dow Jones, S&P 500, DAX), and bonds.

BBBMARKETS offers a selection of over 130 tradable assets from among currency pairs, commodities, stocks, and indices.

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What do the colors of the rates on the trading platform mean?

Green indicates a higher rate than the previous trading day’s closing level. Red indicates a lower rate than the previous trading day’s closing level.

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What is the time listed on the BBBMARKETS website?

All times displayed on the BBBMARKETS website and platform are in GMT (+0) which stands for Greenwich Mean Time.  Please keep this in mind when you are about to execute a trade or checking to see the available expiry times.

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Where can I view the trading hours of each asset?

To view a list of all our tradable assets, including trading hours, trading symbols and a description of the asset, please visit our Asset Index.

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Do I need to download any software to trade with BBBMARKETS?

No.  There is no need to download any software as the trading platform is entirely web based and can be accessed directly from your web browser.  Set-up is quick and convenient. 

Simply register (registration is absolutely free!), fund your account and enjoy trading on the fastest and most secured investment platform from anywhere that has an internet connection.

Register for our unique services today and join our society at BBBMARKETS 

What web browser should I use when trading on BBBMARKETS?

We recommend using either Google Chrome when trading on the BBBMARKETS platform.

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How can I contact you?

You can contact us via e-mail ([email protected]), or by calling us by phone or via our live chat service.

Visit our “Contact Us” page located on the top of the BBBMARKETS website.

How can I change my personal details?

You can update your information by going to My Account >> Personal Details, or contact us through one of the methods on the Contact Us page.

What should I do if I have forgotten or misplaced my password?

Please click on the “Forgot Password” link on the top of the screen.

 

If you encounter any difficulties, you should contact us via email at: [email protected], contact our live chat or call the customer service number in your region (located under “Contact Us”).


Please note that a password must have a minimum of 6 characters and a maximum of 15 characters.

How can I make a trade?

Once you have deposited funds, you can make a trade by clicking on “call” if you believe that the price of the chosen asset will rise by expiry, or by clicking on “put” if you believe that the asset price will fall by the expiry time. You will then be asked the amount you wish to invest, and to approve the trade. The selection may be cancelled by clicking on “Cancel” at any time before the approval of the trade. Please note that the rate keeps updating in the investment box.

What is the maximum investment amount?

The maximum investment amount for a single trade is 50,000 EUR or GBP, depending on the currency of your trading account.

Why am I not able to make a trade?
  1. Assets are available to trade during market hours. Outside of market trading hours, those assets will not be displayed on BBBMARKETS as they are not available for trade.
  2. Another reason might be a lack of funds in your account to make the requested investment.
  3. Some customers may not be able to trade while using unsupported browsers. We recommend using Google Chrome web browsers when trading on our site.

If none of the above answers your question, please contact us via live chat, phone, or email our support team at [email protected], or call our customer service number in your region which can be found under “Contact Us.”

How can I view my past trades?

You will find a detailed list of all of your Open Positions and Expired Positions by Clicking on your name and choosing “Trades History” 

What is a Call?

Call when the underlying asset expires at a price above the value at which it was purchased. 

What is a Put?

Put is when the underlying asset expires at a price below the value at which it was purchased.

What are the rates displayed in the trading boxes?

The rate is a live feed directly from Reuters adapted using BBBMARKETS algorithms. The rates presented in the trading boxes on our home page are those at which BBBMARKETS is willing to sell.

What is the expiry rate?

The expiry rate is the rate of the underlying asset at the time of expiry as reported in real time by ‘Reuters’.  This is the price that determines whether the asset expired “in-the-money” or “out-of-the-money.”  A different expiry rate is attributed to each underlying asset.

What is the expiry time?

The expiry time is the date and time at which a trade is expires.

Why do the rates continue to change before I make a decision?

BBBMARKETS trades and data are dependent on the markets, which are dynamic and thus changing all the time. There are always fluctuations in the market, and our platform reflects the changes by using an automated pricing engine.

For your convenience, we developed the currency rates charts which displays market data in real time and can give you an indication as to whether the rates are going up or down.

When the rate in the bar is green it means the price went up since the last update. When the rate is red it means the price went down since the last update.

What is the Sell Position feature?

The Sell Position is a unique feature that offers traders the option to utilize stop/loss strategies by selling a trade for a fixed price before the time of expiry. The Sell Position option allows traders to cut their losses or secure their profit early.

How do I deposit funds in my account?

Depositing funds with BBBMARKETS.com is simple and fast!  We accept all major credit cards and debit cards (Visa, Delta, MasterCard, Diners, Visa Electron, Maestro, Maestro UK (Switch) and Solo), wire transfers.

For detailed information on deposits please refer to our Banking page.

How do I withdraw funds from my account?

You can withdraw money from your account via credit card or wire transfer.

To do so, click on Your Name after login on the top of the screen -> from the menu choose “Withdrawal” -> Enter the amount you wish to withdraw. Please Note the minimum withdrawal amount is 100 units of your selected currency.

You can also withdraw funds via email request to [email protected].

All funds invested by a credit card can be withdrawn to the same card only. The maximum withdrawal amount to a credit card cannot exceed the amount invested. Any additional funds can be withdrawn via wire transfer.

Where can I view my transaction history?

When logged into the BBBMARKETS Account platform, simply click on the Your Name in and on the menu “History” to view a complete list of your transaction history. 

 

What is the minimum deposit amount?

200 units in the currency you chose when registering for your account.

What is the maximum deposit amount?

It depends on the deposit method.

Credit Card –    The maximum amount per transaction may not exceed EUR/GBP 50,000 and the total weekly transaction amount per customer may not exceed EUR/GBP 150,000

Wire Transfer – Unlimited

Is there a minimum withdrawal amount?

Yes. The minimum withdrawal amount by credit card are 100 EUR or 100 GBP depending on the currency of your trading account.

The minimum withdrawal amount by wire are 500 EUR OR 500 GBP.

What is the fee to withdraw funds?

There are no withdrawal fees. 

  • credit/debit card – free.
  • wire transfer – free
What is the procedure for a wire transfer?

At BBBMARKETS, you can make any wire transfer over the amount of 1,000 units of your selected currency.

There are no commissions or any other fees added to the wire transfer.

Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer.

Please email a copy of the wire transfer receipt to [email protected].

It can take up to 5 business days for the funds to appear in your BBBMARKETS account.

For your information, there is a window of one business day (not including Fri/Sat/Sun) that is designated as a period of examination by BBBMARKETS from the day that the payment request was received. After that examination period, the remittance to the customer will be completed within 5-7 business days.

Upon any uncertainty, question, or comment, please don’t hesitate to contact us at [email protected]. We are here to help!

What is a Swift Code?

A SWIFT code is used when you want to wire transfer funds. A swift code is a code of a particular bank is required when transferring funds between banks.  Your bank can always tell you the SWIFT codes.  For any SWIFT code that comprises only eight digits, XXX must be inserted at the end.